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Azure Cloud Disruption

This year has been one of significant changes and impact on how we work – where we work, the way we access information and share data, and the storage and remote access we need as millions of workers across the world were forced to change their working patterns almost overnight. The Covid-19 pandemic has impacted everyone, and the knock-on effect of this impact will be seen for years to come. A leading CTO only last week told us that the shift to a work from home policy for over 90% of the business was achieved in two weeks and there are now discussions as to what normal will look like after Pandemic has been controlled and we start to get back to normality.

One of the unexpected ways we saw businesses impacted was the Azure Cloud disruption earlier this year; the infrastructure needed for the huge increase in requirement from users as we were all pushed into lockdown and distance working simply wasn’t in place, meaning that over six thousand companies lost service from their Azure Cloud service.

This was exacerbated by their systems being monitored by just one primary incident manager – who, at the time of the crisis, was not alerted to the issue – and many hours passed before action was taken to remedy the mess.

Users lost a full day of access and support, and the impact on global industry was significant – and has led to many crisis talks and adapted plans in a huge number of teams; not just those impacted by the Azure Cloud disruption – but by all Cloud users. The advice from experts is to explore hybrid Cloud or multi Cloud solutions and ensure that ongoing service cannot be as significantly impacted by a failing in one system.

Essentially, the advice is “don’t put all your eggs in one basket” – which is advice we all know, but many often fail to apply to their IT support and Cloud storage systems.

In the DevOps industry there have been ongoing debates about the best solution, but most seem to agree that Cloud engineers should be encouraging these hybrid Cloud or multi Cloud solutions for all clients – no matter how big or small their requirements are. A failing in one system having such a catastrophic impact on so many users can’t be allowed to happen again. Not only does this mean that the engineers behind the scenes need to improve the infrastructure, it also means that there need to be changes in the crisis management processes and the hierarchy of primary incident notifications; no one system should house all of an organisation’s vital data, but nor should one engineer ever be solely responsible for responding to a crisis.

Protecting your data means that you need to mitigate – and spread – the risks associated. No one source of Cloud storage or access is infallible – and nothing can ever be 100% guaranteed. So protecting your team, your data and your organisation’s future by investing in multiple Cloud platforms is a good idea! This multi-Cloud architecture means that you can distribute the data and the workload effectively, and any failings can only have a limited impact.

Of course, in an ideal world, there wouldn’t be any failings – but IT and technology can only protect us so much – so it’s important that you take the time to research the various available options. Microsoft Teams is growing in popularity, Dropbox has long been favoured, AWS and Azure, iCloud and Google Cloud are just some of the best-known options – and each have their own range of available support and pricing to suit differing needs.

Acquiring talent to embed in your organisation could give you the competitive and commercial edge in achieving your Cloud transformation goals – so call our team today on 0208 004 9877 for our UK office or +1 (737) 263-1690 for our US branch to find out how we can support you in that process, and protect your businesses future against the potential risks.

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