Our client is an industry leading organisation that is revolutionizing the world of Banking and Financial Services through cutting edge technology solutions with a focus on delivering world-class professional services and customer support and we are looking for a dynamic leader to spearhead the team.
Reporting directly into the CEO this role will play a pivotal part of the organisations growth plans over the coming years.
We are seeking a highly experienced and strategic Global Head of Professional Services to lead the Professional Services and Support Engineering teams. This role requires a unique blend of technical expertise, strategic vision, and exceptional leadership skills. The ideal candidate will have a proven track record in Banking / Financial Services, and complex enterprise deployments. Key Qualifications: • Extensive experience in both platform and application services. • Proven ability to lead and scale global teams. • Strong commercial and technical acumen. • Experience in 24/7/365 level production support for regulated industries. • Geographical experience in the US and EMEA; Middle East/APAC experience is a plus. • Hands-on leadership style; not just a top-down manager. • Deep understanding of industry benchmarks like the Big 4, Cap Gemini, Bain, McKinsey, etc. • Proven ability to build partner capabilities for scaling resources. • Ability to structure financial engagements and develop models to optimize profitability. • Leverage your technical background to guide the team in building custom solutions, solving complex problems, and ensuring the successful delivery of projects. • Understand that challenges can arise in large software development and deployment projects and proactively manage risks to mitigate potential issues. • Apply your expertise in working with highly regulated markets, particularly in financial services, to navigate and excel in these environments.
Strategy / Vision: • Develop a post-sales strategy that drives customer success and revenue growth. • Define vision, goals, and KPIs for both Professional Services and Support Engineering.
People Management / Stakeholder Management: • Build and lead a high-performing team located globally and across regions (London, New York, Singapore, and Mumbai) • Work closely with senior management to ensure client and partner satisfaction.
Operational Excellence: • Share lessons learned across the organization. • Build executive relationships with clients and partners. • Define best practices for customer engagements. • Support Sales and Customer Success teams in new client acquisition and upselling.